[{"data":1,"prerenderedAt":229},["ShallowReactive",2],{"doc-warning-and-todo":3},{"id":4,"title":5,"body":6,"description":218,"extension":219,"meta":220,"navigation":221,"order":222,"path":223,"publishedAt":224,"seo":225,"stem":226,"tags":227,"__hash__":228},"docs\u002Fzh\u002Fdocs\u002Fwarning-and-todo.md","预警与待办",{"type":7,"value":8,"toc":207},"minimark",[9,12,16,21,24,84,87,91,113,117,120,131,142,146,161,165,171,177,183,186],[10,11,5],"h1",{"id":5},[13,14,15],"p",{},"预警负责「发现问题」，待办负责「解决问题」，SLA 负责「逼着按时解决」。三者是一条闭环，不是三个独立功能。",[17,18,20],"h2",{"id":19},"一预警规则覆盖什么","一、预警规则覆盖什么",[13,22,23],{},"内置 13 类规则，覆盖五个域：",[25,26,27,40],"table",{},[28,29,30],"thead",{},[31,32,33,37],"tr",{},[34,35,36],"th",{},"域",[34,38,39],{},"规则举例",[41,42,43,52,60,68,76],"tbody",{},[31,44,45,49],{},[46,47,48],"td",{},"资金",[46,50,51],{},"付款到期、应收逾期、到款未认领、订金长期未处理",[31,53,54,57],{},[46,55,56],{},"库存",[46,58,59],{},"库存超期滞销、库存异常",[31,61,62,65],{},[46,63,64],{},"物流",[46,66,67],{},"在途超期、单证不齐",[31,69,70,73],{},[46,71,72],{},"单据",[46,74,75],{},"采购发票未收齐、销售发票未开、待审超时",[31,77,78,81],{},[46,79,80],{},"交付与数据",[46,82,83],{},"交付超期、数据质量异常",[13,85,86],{},"每条规则可配置：扫描周期、阈值、级别、接收人、通知渠道与静默期。",[88,89,90],"h3",{"id":90},"级别与渠道",[92,93,94,107,110],"ul",{},[95,96,97,98,102,103,106],"li",{},"级别分 ",[99,100,101],"strong",{},"提示 \u002F 警告 \u002F 紧急"," 三级，",[99,104,105],{},"仅紧急可发短信","；",[95,108,109],{},"渠道支持站内信、邮件、短信，按接收人配置；",[95,111,112],{},"静默期内同一对象的重复命中只更新计数，不重复打扰。",[17,114,116],{"id":115},"二从预警到待办","二、从预警到待办",[13,118,119],{},"预警命中后生成记录，再转为待办：",[121,122,127],"pre",{"className":123,"code":125,"language":126},[124],"language-text","规则扫描 ──► 预警记录（dedupKey 去重 + 静默期）\n                  │\n                  ▼\n            待办（唯一来源：预警 \u002F 审核 \u002F 手动 \u002F 超期升级）\n                  │\n                  ▼\n        处理 \u002F 忽略 ──► 全程留痕，SLA 计时\n","text",[128,129,125],"code",{"__ignoreMap":130},"",[92,132,133,136,139],{},[95,134,135],{},"待办状态：待处理 \u002F 处理中 \u002F 已完成 \u002F 已忽略；",[95,137,138],{},"同一来源只生成一条待办（来源唯一约束），不会刷屏；",[95,140,141],{},"审核类待办由订单、合同提交审核时自动推送给有权限的人。",[17,143,145],{"id":144},"三sla超期升级","三、SLA：超期升级",[92,147,148,155,158],{},[95,149,150,151,154],{},"超期未处理的待办自动",[99,152,153],{},"升级","（默认 1440 分钟，可配置），升级后级别升为紧急；",[95,156,157],{},"升级有次数上限（默认 3 级），到顶后不再升级但保持紧急；",[95,159,160],{},"时效统计按类型、负责人、组织分组，超期清单单独可查——考核用这份，不靠翻聊天记录。",[17,162,164],{"id":163},"四常见问题","四、常见问题",[13,166,167,170],{},[99,168,169],{},"为什么有预警没待办？","\n预警规则未配置接收人，或该规则没有注册处理逻辑（未注册的规则扫描时跳过）。",[13,172,173,176],{},[99,174,175],{},"短信没收到？","\n只有「紧急」级别允许短信，且需在规则上显式配置短信渠道。",[13,178,179,182],{},[99,180,181],{},"同一条预警反复出现？","\n检查静默期配置；静默期内重复命中只累加命中次数，不会生成新记录。",[17,184,185],{"id":185},"下一步",[92,187,188,195,201],{},[95,189,190],{},[191,192,194],"a",{"href":193},"\u002Fdocs\u002Fstatistics-and-reports","统计分析与报表订阅",[95,196,197],{},[191,198,200],{"href":199},"\u002Fdocs\u002Fpermission-and-security","权限与安全",[95,202,203],{},[191,204,206],{"href":205},"\u002Fdocs\u002Fquick-start","快速开始",{"title":130,"searchDepth":208,"depth":208,"links":209},2,[210,214,215,216,217],{"id":19,"depth":208,"text":20,"children":211},[212],{"id":90,"depth":213,"text":90},3,{"id":115,"depth":208,"text":116},{"id":144,"depth":208,"text":145},{"id":163,"depth":208,"text":164},{"id":185,"depth":208,"text":185},"13 类内置预警规则的覆盖范围与级别渠道、预警到待办的闭环机制、SLA 超期升级与处理时效统计的配置方法。","md",{},true,10,"\u002Fzh\u002Fdocs\u002Fwarning-and-todo","2026-10-21",{"title":5,"description":218},"zh\u002Fdocs\u002Fwarning-and-todo",null,"TVaofvdJmJWLt_eZ-zKCB7kaDJ-T-ktoYY_DnTLG1Bc",1792764732693]